What does the health concierge service include?
It offers medical guidance and support navigating health questions during your visit to Brazil. Depending on your needs, this may include clarifying next steps, explaining recommendations and helping you understand when an in-person assessment is needed. The scope, availability, duration, follow-up arrangements and fees are agreed before the service starts.
Can I contact Dr. Renata before arriving in Brazil?
Yes. You can request a travel medicine consultation before your trip. Telemedicine is available when medically appropriate and permitted by the rules applicable to your location. Share where you will be at the time of the appointment so the team can confirm arrangements.
Can I receive support outside Rio de Janeiro?
Remote guidance may be available while you are elsewhere in Brazil, depending on your needs and the agreed service. Some situations require an examination, tests or care at a local healthcare facility. In-person appointments with Dr. Renata take place in Rio de Janeiro.
Is this an emergency or 24-hour service?
No. Scheduled consultations and health concierge support do not replace emergency services and should not be used to wait for a response in an urgent situation. If you are seriously unwell or your condition is worsening quickly, seek immediate local emergency care. Availability and response arrangements are confirmed in advance.
Are appointments covered by travel insurance?
Appointments are private and self-paid. If you have travel insurance, check coverage and reimbursement requirements directly with your insurer before booking. Insurance reimbursement and payment by insurers are not guaranteed.
How do I confirm fees, availability and appointment language?
Contact the team on WhatsApp with your travel dates, current location and preferred language. Ask about availability, consultation fees and communication arrangements before booking. Please do not send sensitive medical documents in your initial scheduling message.
What should I prepare for the consultation?
Have your itinerary, travel dates, vaccination record, medication list and relevant medical history available. Mention allergies, ongoing treatments and any symptoms. The team will advise how to share medical information for the consultation.